Shipping policy

GlowLift Shipping & Delivery Policy
Welcome to GlowLift. Please read our Shipping & Delivery Policy carefully before completing your purchase. By checking the agreement box at checkout and finalizing your order, you explicitly agree to the processing timelines, transit windows, and liability terms outlined below.
1. Order Processing & Handling Times
  • Processing Time: All orders are processed, quality-checked, and dispatched within 1 to 3 business days (excluding weekends and public holidays) after payment confirmation.
  • Tracking Activation: As soon as your package is handed over to the logistics courier, a tracking link will be automatically generated and emailed to you. Please allow 24 to 48 hours for the tracking status to update with active milestones.
2. Shipping Methods & Delivery Timelines
  • Standard Delivery Window: Total estimated delivery takes up to 14 business days from the date of purchase.
  • Express Carrier Logistics: While we officially advise a 14 business day window to account for standard transit safeguards, we utilize premium express fulfillment lines. Under normal routing conditions, your package will typically arrive much quicker, frequently within 3 to 5 business days from dispatch.
  • Delays beyond our control: Please note that estimated delivery windows can occasionally be impacted by external factors such as seasonal courier volume, severe weather conditions, or local port backlogs.
3. Stolen, Lost, & Missing Packages Clause
GlowLift is not responsible for packages that are stolen, lost, or misplaced after they have been officially marked as "Delivered" by the shipping carrier.
Once the courier provides final tracking confirmation, GPS delivery coordinates, or photographic proof of delivery to your designated address, the legal risk of loss passes entirely to the buyer. If your tracking states that your order has arrived but you cannot locate it:
  1. Verify the exact delivery drop location shown in the courier's delivery photo.
  2. Check with neighbors or your building's main reception/parcel locker.
  3. If you suspect your package was stolen post-delivery, you must file a mail theft report with your local police department and contact your local mail carrier service directly to open an investigation. GlowLift will not issue refunds or free replacements for verified, carrier-confirmed deliveries.
4. Customer Address Accuracy & Responsibility
The buyer is solely responsible for ensuring that the full shipping address, contact name, and phone number are entered correctly at checkout.
  • Incorrect Addresses: GlowLift cannot modify shipping labels once an order has been dispatched from the fulfillment facility.
  • Loss Liability: If a package is lost, misdelivered, or returned to sender because an incorrect, incomplete, or invalid shipping address was provided at checkout, the customer assumes full financial liability. GlowLift will not issue a refund, credit, or complimentary reshipment under these circumstances.
5. Customs, Import Duties, & Regional Taxes
GlowLift utilizes global fulfillment networks to source and dispatch items efficiently.
  • Customer Responsibility: International shipments may be subject to import duties, customs clearance fees, or regional VAT charges upon arrival in the destination country. All such additional charges are the sole financial responsibility of the customer.
  • Refused Shipments: If a customer refuses to accept a delivery or fails to collect their package from a local pickup point due to customs fees, the carrier will abandon or return the package. Any return-to-sender surcharges or administrative fees levied by the courier will be strictly deducted from any potential store refund.