Refund & Returns Policy
Refund and Returns Policy:
1. Your Statutory Right to Cancel
In accordance with UK law, you have the right to cancel your order for any physical product within 14 days of receiving your item.
To be eligible for a return under this period, the item must be completely unused, in its original condition, and sent back at your own expense. Because our products (including night splints and massage rollers) come into direct contact with the body, they are classified as hygiene products. For health protection and hygiene reasons, your right to cancel is instantly voided if the protective packaging or hygiene seal has been opened or broken. Unsealed or used items returned under a change of mind are non-refundable, as their commercial resale value is £0.00.
Refunds for valid, sealed returns cover the cost of the product plus our basic standard outward shipping charge. Any premium or expedited delivery upgrades are non-refundable.
2. Our Extended 30-Day Money-Back Guarantee
In addition to your statutory rights, we offer a voluntary 30-day money-back guarantee on all our physical products. This extended guarantee applies after your initial 14-day statutory cancellation window has passed.
To be eligible you must have used the product consistently for a minimum of 14 nights and submit your request between day 15 and day 30 following your delivery date.
To request a refund under this guarantee, email hello@glowlift.co.uk with your order number and a brief note on your experience. We aim to respond within 2 business days.
This extended guarantee covers the product purchase price only. Original shipping charges and return shipping costs are not covered. Once your refund is approved it will be processed to your original payment method within 5 to 10 business days.
3. Damaged or Faulty Items
Under the UK Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If your item arrives damaged or develops a fault within 30 days of delivery, you have the right to a full refund.
Contact us at hello@glowlift.co.uk as soon as possible with your order number and photographs of the issue. If the fault is confirmed we will arrange a replacement or full refund, including all original shipping charges and your reasonable return postage costs.
4. Digital Products
Digital products including PDF guides and downloadable content are non-refundable once download or access has begun. By completing your purchase of a digital product you expressly consent to the content being made available immediately and acknowledge that your right to cancel is waived from the point of access.
If you have not yet accessed your digital product you may request a cancellation within 14 days of purchase by emailing hello@glowlift.co.uk.
5. Order Cancellations
You may cancel your order at any point before dispatch by emailing hello@glowlift.co.uk. We will issue a full refund with no deductions.
Once your order has been dispatched you retain the right to cancel under Section 1 above. In this case the item must be returned to us before a refund is issued. Return shipping costs in this scenario are your responsibility.
6. Contact
For all refund and returns queries please contact us at hello@glowlift.co.uk. We aim to respond within 2 business days.